Unable to set recovery options on a Service

[Druinwalf]

I have owned this computer which I purchased with a year of support. The computer has been sluggish ever since I first booted it up. Every time I called in I have only been able to speak to hardware support and they always tell me I need to speak to software support. I have never been able to speak to them. Typically I am transferred to another queue. They always take my number "in case we are disconnected" I always am and never contacted in return.  

I purchased this PC for personal use

System runs extremely slow.

I have attempted to set custom recovery settings on a service my antivirus sw uses but unable. " Access denied though I am using the account I set up the pc with,

Tried calling Smartfriends support. As I have said they have never helped me. Something is wrong with how my account was setup. They transfer me to the group who supposedly can straighten this out. I am always disconnected waiting for someone to answer.  

I am a Sales engineer for VAR that resells Mitel PBX services. I do not have time to devote to fixing this PC,  Supposedly under warrranty .  I post this hear on the off hand that HP monitors it. Wants to avoid bad press.  I would recommend to any that reads this to find another company to buy Computers from. They do not appear to care about my issues at all. 

I think I will attempt to crowdfund a lawsuit at this point.  HP if you are willing to return my money less a restocking fee I could be persuaded to drop the matter. If any sympathetic eyes read this and has a suggestion I would entertain it.

Thanks

JT

[Prométhée]

hi

please perform the hardware tests
everything is explained in this link

HP PCs - Testing for Hardware Failures | HP® Customer Support

you may have an error code , failure ID (24-digit code) , as shown

if so, just give this code here