Unrecognized HP Product

[s_s19]

HELP

I bought a HP 712w 32GB USB 3.2 Flash Drive- Blue from Amazon

When i tried to register product for warranty , no product is listed

How to contact customer support and resolve this 

[Pallipurath]

Hi @s_s19 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand you purchased the HP 712w 32GB USB 3.2 Flash Drive (Blue) from Amazon India, and the product is not appearing on HP's warranty registration page, 

The HP 712w 32GB USB 3.2 Flash Drive - Blue may not appear in the product registration portal because some HP accessories and retail products are not supported for online warranty registration.

However, To assist you further I would request you to please share me the below details.

• Product model
• Serial number (if available)
• Proof of purchase from Amazon

I will be able to verify the warranty status and assist with any warranty-related requests.

Take care and have an amazing day!

[s_s19]

Thank you for the response 

I will promptly provide you with the required details

Product id : 7Z376AA#ACJ

For Proof of Purchace from Amazon I would like to submit the Invoice PDF but here i cannot submit i guess so i will submit the Invoice Number  , Invoice Details and Order Number

Invoice Details : KA-BLR7-297683823-2627
Invoice Number :BLR7-2450942
Order Number : 406-6165946-0035503

[Pallipurath]

Hi @s_s19 

Thank you for responding.

I understand that you were unable to share the invoice in PDF format. However, I kindly request you to take a screenshot of the invoice and share it with me via private message so I can assist you further. Additionally, I was unable to locate any details using the product number and order number you provided. I would appreciate it if you could share the invoice image for further verification.

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link.  

You can use this link as well:  

Private Messages - HP Support Community 

Have a good day.