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Weber07
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Updates

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Desktop 260-p109
Microsoft Windows 10 (64-bit)

My support show 2 updates. But when I navigate to the search screen, the search graphic just keeps searching. It never finds anything (have let it search for 20 - 30 min.) . I have to close the support screen to stop the search. And have tried this at least three times this past week.

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sandytechy20
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@Weber07

 

Thanks for the reply,

I appreciate your time and effort.

I understand that you are unable to install HP Support assistant.

 

Ensure there are no multiple versions of HPSA installed in the computer.

 

Go to Start > Control Panel > Uninstall a program / Programs and Feature > Search for HP Support Assistant > If found uninstall.

Try to un-register and re-register Windows installer using the following steps:

 

Step 1:

 

Click on Start > All Programs > Accessories > Run, copy and paste the following text in the Open box and press Enter

Msiexec /unregister

 

Step 2:

 

Click on Start > All Programs > Accessories > Run, copy and paste the following text in the Open box and press Enter

 

Msiexec /regserver

 

The, go back into the website for HPSA: Click here and download the version for Windows 10.

 

Let me know if that helps.

Cheers.

Sandytechy20
I am an HP Employee

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sandytechy20
HP Support Agent
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@Weber07

 

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!

 

I understand you are having issues performing Windows update on your HP PC. Don't worry as I have a few suggestions which should help you resolve this issue.

 

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

 

I would suggest you start off by performing a Bios update on the PC from our HP Support website, using this link.

If you have problems installing the Windows updates, go to the Microsoft website and use the Windows Update troubleshooter.

Then, restart the computer and run Windows Update again.

Windows 10 update troubleshooter (in English)

 

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

 

Refer this link to know how to use HP support assistant.

 

Let me know if that works.

Cheers.

Sandytechy20
I am an HP Employee

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Weber07
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This solution did not solve my situation. I have the HP support loaded and it is this program that indicates I have 2 updates but can't find them.

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sandytechy20
HP Support Agent
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@Weber07

 

Thanks for the reply.

I appreciate your time and effort.

 

Be sure you have the latest version. If you do not have the latest version, or are experiencing problems with HP Support Assistant, see Download HP Support Assistant.

I suggest to uninstall the current version and install this instead.

 

Let me know if that works.

Cheers.

Sandytechy20
I am an HP Employee

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Weber07
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Did the uninstall and downloaded HP support. During installation get this error.HP Error.PNG

 

 

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sandytechy20
HP Support Agent
HP Support Agent
26,695 26,568 1,462 1,532
Message 6 of 8
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@Weber07

 

Thanks for the reply,

I appreciate your time and effort.

I understand that you are unable to install HP Support assistant.

 

Ensure there are no multiple versions of HPSA installed in the computer.

 

Go to Start > Control Panel > Uninstall a program / Programs and Feature > Search for HP Support Assistant > If found uninstall.

Try to un-register and re-register Windows installer using the following steps:

 

Step 1:

 

Click on Start > All Programs > Accessories > Run, copy and paste the following text in the Open box and press Enter

Msiexec /unregister

 

Step 2:

 

Click on Start > All Programs > Accessories > Run, copy and paste the following text in the Open box and press Enter

 

Msiexec /regserver

 

The, go back into the website for HPSA: Click here and download the version for Windows 10.

 

Let me know if that helps.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Weber07
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This solution has solved my situatuion. Thanks for the time and effort.

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sandytechy20
HP Support Agent
HP Support Agent
26,695 26,568 1,462 1,532
Message 8 of 8
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@Weber07

 

Thanks for the response.

 

Good to know that issue is resolved.

Feel free to contact us in feature if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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