Upgrade issues

[MDMAYBE68]

Hello, I have an HP ALL IN ONE computer running windows 10 home. I've tried resetting in but to no avail. It says your PC / device needs to be repaired it required device isn't connected or can't be accessed error code 0xc0000185. I think it also needs something fixed with the boot also. Thank you for your time. MDMAYBE68

[zoey7886]

@MDMAYBE68, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding the upgrade issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

The error code 0xc0000185 on Windows 10 usually indicates that there is a problem with your PC's boot configuration. Fortunately, there are several steps you can take to resolve this issue:

1. Check Physical Connections

• Ensure all cables connecting to your HP All-in-One computer are properly plugged in and secure.

2. Use Windows Startup Repair Tool

• Insert a Windows installation media (USB or DVD) into your computer and restart it.
• When prompted, press any key to boot from the installation media.
• Select your language preferences and click Next.
• Click on Repair your computer at the bottom-left corner.
• Click on Troubleshoot > Advanced options > Startup Repair.
• Follow the on-screen instructions and wait for the repair process to complete.

3. Rebuild Boot Configuration Data

• Boot your computer using the Windows installation media as above.
• Instead of selecting Startup Repair, click Command Prompt.
• In the Command Prompt window, type the following commands one by one and press Enter after each:
• bootrec /scanos
  bootrec /fixmbr
  bootrec /fixboot
  bootrec /rebuildbcd
• After running these commands, close the Command Prompt and restart your computer.

4. System Restore

• Boot using the Windows installation media.
• Click on Repair your computer > Troubleshoot > Advanced options > System Restore.
• Select a restore point when your system was functioning correctly and follow the on-screen instructions.

5. Reset Your PC

• If none of the above steps work, you can attempt to reset your PC.
• Boot from the Windows installation media.
• Click on Repair your computer > Troubleshoot > Reset this PC.
• Choose to keep your files or remove everything based on your preference.  

Take care, and have an amazing day!  

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Regards, 

[zoey7886]

@MDMAYBE68, Let me know how it goes!