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Juno9
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Upgrading from Win7 to Win10 Issue

HP Recommended
HP Pro 3220
Microsoft Windows 7 (64-bit)

During upgrade Windows requires me to uninstall Protect Tools Security Manager, Device access mgr, and File Sanitizer. Why? and How can I do this? 

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Paul_Tikkanen
Level 21
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Hi:

 

Why?...Those programs are not compatible with W10.

 

How?...Go to the windows control panel, programs.uninstall a program.

 

Let the list populate.

 

The 3 programs should be listed in that section.

 

First uninstall the Device Access manager, restart the PC after the program has been uninstalled.

 

Then uninstall the File Sanitizer program and restart the PC.

 

Then uninstall the HP Protecttools Security Manager program and restart the PC.

 

The protect tools security manager program must be the last one to be uninstalled of any of the security plugins.

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Paul_Tikkanen
Level 21
Level 21
132,153 122,330 20,106 30,833
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

Why?...Those programs are not compatible with W10.

 

How?...Go to the windows control panel, programs.uninstall a program.

 

Let the list populate.

 

The 3 programs should be listed in that section.

 

First uninstall the Device Access manager, restart the PC after the program has been uninstalled.

 

Then uninstall the File Sanitizer program and restart the PC.

 

Then uninstall the HP Protecttools Security Manager program and restart the PC.

 

The protect tools security manager program must be the last one to be uninstalled of any of the security plugins.

View solution in original post

Juno9
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Thanks for that. Will start the change shortly

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Paul_Tikkanen
Level 21
Level 21
132,153 122,330 20,106 30,833
Message 4 of 4
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You're very welcome.

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