• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-08-2020 06:36 AM

HP Recommended

Hi Paul,

I gave it a try with the same results. The pop-up states It's being blocked for my protection.

I'm running Windows Defender & haven't changed any security settings if that helps.

I'm confused.

Thanks again

Scott

Was this reply helpful? Yes No

‎01-08-2020 06:47 AM

HP Recommended

Hi, Scott:

 

Sorry that didn't work for you.

 

Unfortunately, I don't have any other suggestions for you to try.

 

Apparently the file is not compatible with W10.

Was this reply helpful? Yes No

‎01-08-2020 06:53 AM

HP Recommended

Do you know how it would be listed in my desktop programs ?

Maybe HP Media Smart Display ?

Thanks again for trying Paul. I really like it so I'll do some research.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.