WAN Miniport (IP)

[L-David]

WIN Miniport (IP): Device settings for SWD\MSRRAS\MS_NDISWANIP were not migrated from previous OS installation due to partial or ambiguous device match. There is an exclamation mark on the icon for the WIN MINIPORT (IP). how can I fix this?

[Raj_05]

Hi @L-David,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error message indicates that the WAN Miniport (IP) driver did not migrate correctly during a recent operating system upgrade or reinstallation. The exclamation mark on the WAN Miniport (IP) device signifies that it is not functioning correctly. Follow these steps to resolve the issue.

Uninstall and Reinstall WAN Miniport (IP):

Open Device Manager:

• Press Win + X and select Device Manager.

Locate WAN Miniport (IP):

• Expand the Network adapters section.
• Find WAN Miniport (IP) with the exclamation mark.

Uninstall the Driver:

• Right-click on WAN Miniport (IP) and select Uninstall device.
• Check the option to Delete the driver software for this device (if available), then click Uninstall.

Reinstall the Driver:

• In Device Manager, click Action > Scan for hardware changes.
• This should automatically reinstall the WAN Miniport (IP).

Use the Command Prompt to Reset Network Components:

Open Command Prompt as Administrator:

• Press Win + S, type cmd, right-click Command Prompt, and select Run as administrator.

Run Network Reset Commands: 

Type and execute the following commands one at a time:

netcfg -d
 

After this, restart your PC and check if the issue is resolved.

Install Microsoft KM-TEST Loopback Adapter (Alternative):

1. In Device Manager, click Action > Add legacy hardware.
2. Select Install the hardware that I manually select from a list (Advanced) and click Next.
3. Choose Network adapters > Microsoft > Microsoft KM-TEST Loopback Adapter.
4. Complete the installation process, restart your PC, and see if it resolves the WAN Miniport issue.

[Raj_05]

Update or Reinstall Network Drivers:

Update the Drivers:

• Open Device Manager, expand Network adapters, and locate your primary network adapter (e.g., Wi-Fi or Ethernet adapter).
• Right-click and select Update driver > Search automatically for updated driver software.

Reinstall Network Drivers:

• Visit the HP support website and download the latest network driver for your HP 15.6-inch Laptop.
• Uninstall the existing driver from Device Manager, then install the downloaded driver.

Reset Network Settings:

If the problem persists, try resetting the network settings:

1. Press Win + I to open Settings.
2. Navigate to Network & Internet > Status.
3. Scroll down and click Network reset.
4. Follow the prompts and restart your PC.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[L-David]

Aldin4,

Thank you for this information and direction. It worked really well and was simple. Thank you for your help...it is greatly appreciated.

Dave (bengalman@att.ne)

[A_Gayathri]

HI @L-David,

Thank you for your response.  That's great! If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!