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- Wake Problems

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05-18-2023 10:14 PM
Computer usually won't wake from sleep using keyboard or mouse, have to reboot.
Once in a while monitor comes up but mouse doesn't work, have to reboot.
Mouse and keyboard allowed to wake computer in device manager. USB allowed to wake keyboard is greyed out. Drivers up to date
Research online said to go to wake up event set up in BIOS and check resume by USB. When I try to access BIOS, I get HP setup utility and this is not there.
Separate Problem: When I boot, there is a phantom default username that I don't know password for. I have to select an alternate username. I am trying to switch the default user or delete it, but it is not shown under users. May be associated with MSN Explorer from a long time ago.???????????????
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05-22-2023 01:50 AM
Hi @Bill5492,
Welcome to the HP support community.
Please help us with the laptop serial number or the product number on a private message for further assistance.
Here is the link to find the product number:- Click here
In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.
Alden4
HP Support
HP Support Community Moderator