Website Login

[Paul864]

I recently purchased an HP Desktop and can't log in to a website that I was able to log into on my old Dell desktop.  When I use my wife's HP laptop, i can log in to the website.  When I enter the login information on my desktop, nothing happens.  Are my Edge settings preventing me from logging in?

[Dragon-Fur · Accepted solution]

@Paul864 

Welcome to the HP Community.

This is likely not an HP computer issue.

The interaction between you and the computer hardware is tasked through the Operating System.

In this case, the OS is Windows.

For the purposes of this answer, what you do on the computer goes through Windows.

Where to check:

Check your computer's Security Software - whether you are using Windows Defender (comes with Windows) or another Security software, that security might be trying to help you by blocking the site.  Security software generally comes with a way to "allow" an interaction, in this case, allow you access to a website in your browser.

Next, check the Browser.

If you have not done so, if the system is not yet running it, consider updating to Microsoft Edge Chromium.

Download the new Microsoft Edge based on Chromium

Yes, your browser could be "helping" you by blocking a site it thinks is a risk.

You need to check your browser settings for Privacy / Security / Cookies and site permissions for a way to "Allow" websites you trust that might otherwise be blocked by overly enthusiastic browser security.

For example,

Open Microsoft Edge Chromium

Settings Dots ... > Settings > Privacy, search and services

Settings Dots ... > Settings > Cookies and site permissions

Settings Dots ... > Help and Feedback > Help

What else?

Ask the Community:  Microsoft Community

What else?

Edge stubborn, not cooperating, bothersome?

Try a different Browser.

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[Paul864]

Thanks for your suggestions.  The problem was one of the Norton browser extensions.  When I removed it I was able to log in to the website.

[Dragon-Fur]

@Paul864 

You are welcome, Paul.

I am glad the issue is sorted.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"