cancel
Showing results for 
Search instead for 
Did you mean: 
New member
2 1 0 0
Message 1 of 10
948
Flag Post

Whatsapp Web Qr code Not clear

HP Recommended
Hp envy x360
Microsoft Windows 10 (64-bit)

Please help.

I have Hp envy x360 convertible laptop 13m-bd0023dx i7-11gen. Whenever I'm opening whatsapp web from browser (chrome and edge), and whatsapp desktop application, QR code is distorted and not clear, so my mobile is not connecting. Some people say that lenovo had an adware in their bundle as Superfish which restricts whatsapp to show clear qr code. Do HP also have any app in there bundle????? Please help.

9 REPLIES 9
Level 1
2 2 0 3
Message 2 of 10
Flag Post
HP Recommended

I just bought this laptop recently. Facing this same issue. Please someone help

Reply
0 Kudos
New member
1 1 0 0
Message 3 of 10
Flag Post
HP Recommended

I am facing the same issue. Bought the laptop 1 month back

Reply
0 Kudos
New member
3 3 0 0
Message 4 of 10
Flag Post
HP Recommended

I have the same problem.This is what it looks like. Help please.

[content removed]

Reply
0 Kudos
Tags (1)
Level 15
16,204 14,964 1,034 2,073
Message 5 of 10
Flag Post
HP Recommended

Hello, and Welcome to the HP Support Community!

 

Try googling the error.  I found many solutions offered!   From simple things like clearing your cache and cookies, logging off ALL devices from the app, then retrying, to one person who used an app to lock the phone into landscape mode.  Once this was accomplished, he could scan the QR code easily!

 

YouTube has several videos available also!

 

WyreNut

-------------------------------------------------
I am a Volunteer here, not employed by HP.

You too can become an HP Expert! Details HERE!


If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!
Reply
0 Kudos
Level 1
2 2 0 3
Message 6 of 10
Flag Post
HP Recommended

These all solutions that you mentioned are for whatsapp web not being connected due to scanning issues. But here the issue is that the QR code is distorted and that is why unable to be scanned

Author
New member
2 1 0 0
Message 7 of 10
Flag Post
HP Recommended

My Problem was solved automatically. I removed al cookies, disables firewall protection, even realtime. And restarted several times. Logged out from all devices. So suddenly after 3-4 days of struggle I checked and it worked well. Now I'm not logging out again, as I enabled stayed sign in. Because I don't want to take a chance here......
I am connected to whatsapp now. Try quickdrop scan, if that will work. Whatsapp web will not come as distorted.

Reply
0 Kudos
New member
3 3 0 0
Message 8 of 10
Flag Post
HP Recommended

Using Mozilla Firefox solved the problem for me. 

Reply
0 Kudos
New member
2 2 0 0
Message 9 of 10
Flag Post
HP Recommended

Same issue, did some quick troubleshooting and it seems to only be happening with Chromium based browsers. Tried with Opera, Edge, Chrome and Firefox and it only came up right in Firefox (as another user mentioned).3

 

It's also not just Whatsapp, the qr code for Google messages for web does the same thing.

Reply
0 Kudos
New member
2 2 0 0
Message 10 of 10
Flag Post
HP Recommended

Found a fix, updated my graphics driver through Intel instead of HP. QR codes show up correctly.

 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation