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‎12-18-2020 07:10 PM

HP Recommended
Product: Hp envy x360
Operating System: Microsoft Windows 10 (64-bit)

Please help.

I have Hp envy x360 convertible laptop 13m-bd0023dx i7-11gen. Whenever I'm opening whatsapp web from browser (chrome and edge), and whatsapp desktop application, QR code is distorted and not clear, so my mobile is not connecting. Some people say that lenovo had an adware in their bundle as Superfish which restricts whatsapp to show clear qr code. Do HP also have any app in there bundle????? Please help.

17 people had the same question
10 REPLIES 10

‎12-19-2020 01:28 PM

HP Recommended

I just bought this laptop recently. Facing this same issue. Please someone help

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‎12-21-2020 02:40 AM

HP Recommended

I am facing the same issue. Bought the laptop 1 month back

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‎12-22-2020 10:21 AM - last edited on ‎12-22-2020 01:25 PM by Retired

HP Recommended

I have the same problem.This is what it looks like. Help please.

[content removed]

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‎12-22-2020 04:13 PM

HP Recommended

Hello, and Welcome to the HP Support Community!

 

Try googling the error.  I found many solutions offered!   From simple things like clearing your cache and cookies, logging off ALL devices from the app, then retrying, to one person who used an app to lock the phone into landscape mode.  Once this was accomplished, he could scan the QR code easily!

 

YouTube has several videos available also!

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
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‎12-24-2020 01:53 PM

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These all solutions that you mentioned are for whatsapp web not being connected due to scanning issues. But here the issue is that the QR code is distorted and that is why unable to be scanned

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‎12-25-2020 04:23 AM

HP Recommended

My Problem was solved automatically. I removed al cookies, disables firewall protection, even realtime. And restarted several times. Logged out from all devices. So suddenly after 3-4 days of struggle I checked and it worked well. Now I'm not logging out again, as I enabled stayed sign in. Because I don't want to take a chance here......
I am connected to whatsapp now. Try quickdrop scan, if that will work. Whatsapp web will not come as distorted.

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‎12-29-2020 09:20 AM

HP Recommended

Using Mozilla Firefox solved the problem for me. 

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‎01-01-2021 02:42 PM

HP Recommended

Same issue, did some quick troubleshooting and it seems to only be happening with Chromium based browsers. Tried with Opera, Edge, Chrome and Firefox and it only came up right in Firefox (as another user mentioned).3

 

It's also not just Whatsapp, the qr code for Google messages for web does the same thing.

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‎01-09-2021 04:12 PM

HP Recommended

Found a fix, updated my graphics driver through Intel instead of HP. QR codes show up correctly.

 

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