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Bhaisahabkijai
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Message 1 of 11
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Whatsapp Web Qr code Not clear

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Hp envy x360
Microsoft Windows 10 (64-bit)

Please help.

I have Hp envy x360 convertible laptop 13m-bd0023dx i7-11gen. Whenever I'm opening whatsapp web from browser (chrome and edge), and whatsapp desktop application, QR code is distorted and not clear, so my mobile is not connecting. Some people say that lenovo had an adware in their bundle as Superfish which restricts whatsapp to show clear qr code. Do HP also have any app in there bundle????? Please help.

10 REPLIES 10
Blackrose22
Level 1
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Message 2 of 11
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I just bought this laptop recently. Facing this same issue. Please someone help

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Priyanshu1017
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Message 3 of 11
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I am facing the same issue. Bought the laptop 1 month back

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andina123
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Message 4 of 11
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I have the same problem.This is what it looks like. Help please.

[content removed]

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WyreNut
Level 15
16,343 14,623 1,045 2,046
Message 5 of 11
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Hello, and Welcome to the HP Support Community!

 

Try googling the error.  I found many solutions offered!   From simple things like clearing your cache and cookies, logging off ALL devices from the app, then retrying, to one person who used an app to lock the phone into landscape mode.  Once this was accomplished, he could scan the QR code easily!

 

YouTube has several videos available also!

 

WyreNut

-------------------------------------------------
I am a Volunteer here, not employed by HP.
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Blackrose22
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Message 6 of 11
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These all solutions that you mentioned are for whatsapp web not being connected due to scanning issues. But here the issue is that the QR code is distorted and that is why unable to be scanned

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Bhaisahabkijai
Author
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Message 7 of 11
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My Problem was solved automatically. I removed al cookies, disables firewall protection, even realtime. And restarted several times. Logged out from all devices. So suddenly after 3-4 days of struggle I checked and it worked well. Now I'm not logging out again, as I enabled stayed sign in. Because I don't want to take a chance here......
I am connected to whatsapp now. Try quickdrop scan, if that will work. Whatsapp web will not come as distorted.

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andina123
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Message 8 of 11
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Using Mozilla Firefox solved the problem for me. 

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IT-Angel2077
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Message 9 of 11
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Same issue, did some quick troubleshooting and it seems to only be happening with Chromium based browsers. Tried with Opera, Edge, Chrome and Firefox and it only came up right in Firefox (as another user mentioned).3

 

It's also not just Whatsapp, the qr code for Google messages for web does the same thing.

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IT-Angel2077
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Found a fix, updated my graphics driver through Intel instead of HP. QR codes show up correctly.

 

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