When I download the HP Accessory Center App and try to open it I just get a blank screen

[Marjon1]

The HP Accessory App does not download automatically and when I download the app from the MIcrosoft store and try to open it all I get is a blank screen. I have uninstalled the app and reloaded it but it does not alter the blank screen.

[Marjon1]

HP 450 Programmable Wireless Keyboard

[Raj_05]

Hi @Marjon1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're experiencing issues with the HP Accessory App not downloading automatically or displaying a blank screen after manual installation, here are some steps you can take to troubleshoot the problem.

1. Check System Requirements: Ensure that your system meets the minimum requirements for the HP Accessory App. Check for any specific operating system version or other requirements mentioned by the app.

2. Update Windows: Make sure your Windows operating system is up to date. Updates often include bug fixes and improvements that can resolve compatibility issues with applications.

3. Check Internet Connection: Ensure that your internet connection is stable and working correctly. A poor or unstable connection may prevent the app from downloading or functioning properly.

4. Antivirus and Firewall: Your antivirus or firewall settings may be blocking the app. Temporarily disable your antivirus and firewall and try opening the app again. If the app works, you may need to add an exception for it in your security software settings.

5. Reinstall the App: Uninstall the HP Accessory App and then reinstall it from the Microsoft Store. After reinstalling, restart your computer and try opening the app again.

6. Compatibility Mode: Right-click on the app's shortcut or executable file, go to "Properties," and navigate to the "Compatibility" tab. Enable compatibility mode and select an older version of Windows if necessary.

7. Graphics Drivers: Ensure that your graphics drivers are up to date. Outdated or incompatible graphics drivers can cause display issues. Visit the website of your graphics card manufacturer to download and install the latest drivers.

8. Check for App Updates: If there is an update available for the HP Accessory App, make sure to install it. Developers often release updates to fix bugs and improve performance.

I hope this helps.

Take care and have a good day.

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Alden4
HP Support