When I open the HP accessory center I get a blank screen. I ... - HP Support Community

VMSK · ‎02-11-2023

When I open the HP accessory center I get a blank screen. I try to use this to manage my keyboard. How can this be fixed?

There is an older post that ends with private message not available for other users, therefore does not help at all.

Prométhée · ‎02-11-2023

hi

https://support.hp.com/us-en/document/ish_6353060-6336457-16

is it update ?

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

VMSK · ‎02-11-2023

Unfortunately, this only applies to HP Accessory Center when it opens - no consideration of it never opening and staying on a black screen.

I have also tried from older post of ensuring all Windows updates are in place and reinstalling, without success.

Prométhée · ‎02-11-2023

I'm just wondering if it's up to date?

uninstallation
download, install again
just in case, open the microsoft store
click on check for updates

https://apps.microsoft.com/store/detail/hp-accessory-center/9P87FCQVTC59?hl=en-us&gl=us

I just tried, while no hp device
the app opens without any problem

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

VMSK · ‎02-12-2023

This is exactly what I tried previously. Uninstalled and reinstalled from Windows Store.

It works on my Surface but not on my HP PC where the screen stays black when I open the HP Accessory Center app.

Prométhée · ‎02-13-2023

you can't even check the version?

2.2.2438 ..

for me it works with windows 11...
If it has already worked, do you know if there has been anything new in the meantime?

do you have another user account?

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

VMSK · ‎02-13-2023

Yes this is the version I have downloaded on my computers. Both have Windows 10, as mentioned early. The program works on My Surface laptop, but not on my HP PC desktop where I only get a black screen.

Prométhée · ‎02-13-2023

@Prométhée wrote:

If it has already worked, do you know if there has been anything new in the meantime?
do you have another user account?

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

VMSK · ‎02-13-2023

Thanks for your help.

It has never worked on my HP PC desktop. I purchased a new Bluetooth keyboard, and the advanced setup of the keyboard can only be done using HP Accessory Center. I am unable to install it on my PC, and I don't have another account.

The good news is that IO can do the advanced setup via my Surface, and it keeps the settings for my PC, so the problem is moot, although frustrating.

Prométhée · ‎02-13-2023

Is it possible for you to create a user account, administrator, to check if it works..
if it never worked, hard to find the reason I think, it opens, but stays all black, is that right?

do you try this?
"Numbers and words are missing in the HP Accessory Center user interface.
Change the scaling options under Windows Display Settings to 100 or 150%, and then try again. The App should render correctly.

What model of computer is it exactly?

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

When I open the HP accessory center I get a blank screen. I try to use this to manage my keyboard. H

Create an account on the HP Community to personalize your profile and ask a question