When I turn on my pc hp pc hardware diagnostics uefi version 1.15.0.0-bios pops up

[Ford20]

When I turn on my pc hardware diagnostics uefi version 1.15.0.0 for more information please visit www.hp.com/go/techcenter/pcdiags 

Memory test 

Hard drive check 

Language 

Exit 

Pops up can someone help me please?

[VikramTheGreat]

Hi @Ford20,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If you're seeing the HP PC Hardware Diagnostics UEFI screen, which usually appears when:

• The system didn’t boot into Windows properly.
• You pressed Esc or F2 during startup.
• There’s a hardware issue, or the system is trying to run a diagnostic automatically.

Try This First:

1. Select “Exit” using your keyboard or mouse.
2. If your PC boots into Windows, great!
3. If it loops back to the same screen, then:
   • Your system may not be detecting the boot drive.
   • Or Windows may be corrupted.

If It Keeps Looping:

Let’s try to boot into Windows Recovery:

1. Turn off the PC.
2. Turn it back on and immediately press Esc repeatedly.
3. From the Startup Menu, press F11 for System Recovery.
4. Choose Advanced Options > Startup Repair or System Restore.

If that doesn’t work, you may need to:

• Reinstall Windows using a USB.
• Or run diagnostics to check for hardware failure.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support