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Example: Pavilion HP Desktop PC 570-p0xx
Microsoft Windows 10 (64-bit)

When opening up the computer it keeps freezing. I've run the HP Diagnostic checks and the Hardware is all ok.  The Task Master shows that the Radeon Software installed usage of the CPU is high often 50% or more, and the GPU flashes on and off up to 100% then back to zero.

There was a Radeon software update not long ago.  What is the Radeon Software used for and do I need it. It looks like its trying to update or something.

 

Thanks,

 

Chris

3 REPLIES 3
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@Chris_T-A01 

The Radeon software is the video drivers for your video card/chipset -- and yes, you do need it.



I am a volunteer and I do not work for, nor represent, HP
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So I do need it thank you. But is that software likely to be causing the issue with the computer freezing? How can I check and address the problem?

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@Chris_T-A01 

The Radeon software consists of the video drivers -- which are essential -- and some AMD utilities -- which are not.

 

Windows 10  usually only installs the drivers, not the utilities.

 

So, to see if the utilities have also been installed, look down on the lower-right side of the taskbar for a Radeon Software icon -- it will look like a small red "X".  If it is not there, you only have the drivers and those came from Microsoft, not AMD.

 

But, Windows is also know to force the installation of the AMD utilities -- and it sounds like that is what has happened to you.  The problem with this is that the newer version of the drivers have had problems -- which I avoided by turning off driver updates in Windows Update.  I would advise you to do the same:  http://www.tenforums.com/tutorials/48277-driver-updates-windows-update-enable-disable-windows-10-a.h...



I am a volunteer and I do not work for, nor represent, HP
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