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HP Recommended
"HP ENVY Desktop - 700-414" Product No. J4V91AA
Microsoft Windows 10 (64-bit)

1.  Recently upgraded through the Windows store from Windows 10 Home to Windows 10 Pro.  The reason I purchased the upgrade was so that I could encyrpt my hard drive using Bitlocker.   

 

2.  I went to "Manage Bitlocker" in the control panel to turn on Bitlocker. 

 

3.  Received these messages:

 

a.  "Starting Bitlocker.  This device can't use a Trusted Platform Module.  Your administrator must set the "Allow Bitlocker without a compatible TPM" option in the "Require additional authentication at startup" policy for OS volumes.

 

b.  Compatible TPM cannot be found.    Compatible Trusted Platform Module (TPM) cannot be found on this computer.  Verify that this computer has a 1.2 TPM or later and it is turned on in the BIOS.

 

4.  Microsoft representatives said this was a problem for HP and not for Microsoft.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi

 

You have gone thru the BIOS options, and not got a solution?

 

Perhaps an alternative may be possible...

 

https://www.pcmag.com/business/directory/encryption

 

 

View solution in original post

3 REPLIES 3
HP Recommended

Hi

 

You have gone thru the BIOS options, and not got a solution?

 

Perhaps an alternative may be possible...

 

https://www.pcmag.com/business/directory/encryption

 

 

HP Recommended

Thanks.   I have learned that I do not want to use Bitlocker on my particular machine.

HP Recommended

Prego.

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