cancel
Showing results for 
Search instead for 
Did you mean: 
ERL18
New member
1 0 0 0
Message 1 of 2
191
Flag Post

Windows 10 support

HP Recommended
Touchsmart 520
Microsoft Windows 7 (64-bit)

I currently have Windows 7 Home Premium 64-bit Service Pack 1 on my all-in-one Touchsmart 520 (UK).  Will it support Windows 10 as I need to upgrade.  Afraid I am not tech savvy, so as simple a reply as possible please!

1 REPLY 1
WAWood
Level 16
Level 16
32,826 32,726 2,979 7,310
Message 2 of 2
Flag Post
HP Recommended

@ERL18 

My guess would be NO -- based on two things.

 

First, HP has this thread that lists PCs tested for Win10 and your model is not listed:  https://support.hp.com/us-en/document/c05195282

 

Second, your PC uses a Radeon HD chipset and Win10 does not support those well.

 

If you wanted to TRY it, then do yourself a favor and BEFORE you do that, follow the instructions below to make an image backup of your PC to a large USB stick or external drive. That way, if the upgrade fails, you have something to restore FROM:

 

------------------------

I personally prefer to use third-party Backup solutions as they tend to be both more flexible and more reliable than any built-in solutions.

Macrium Reflect (MR) provides a FREE version that can be used to image and restore partitions or entire drives.

What I recommend is the following:
1) Download and install Macrium Reflect (MR) from here: http://www.macrium.com/reflectfree.aspx
2) Run MR and choose the option: "Create an image of the partition(s) required to backup and restore Windows" to write a full backup to an external drive or USB stick
3) Use the option to create a boot USB stick or CD

My experience is that MR, when using the High Compression option, typically can compress the saved image file to about 50% of the USED space in the OS partition. This means if you have an 80GB OS partition, and 40GB is used, MR only needs about 20GB to store the image file.

I use this all the time and it typically takes less than 15 minutes to do the image backup and about the same time or less to do a restore.

NOW, you have the means to restore a full working system from the external drive or USB stick in only a few minutes.

 

------------------------------------

 

Once you have done that, use this link to download and create Win10 install media on USB:  Windows 10 download

 

Then, insert that into your PC (do NOT boot from it), find the folder containing the USB files, select setup.exe, right-click that and select Run as Administrator.  That will start an in-place Upgrade that should take a couple of hours.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation