Windows Hardware error

[Mrmatt1]

At times (most recent was yesterday), in Reliability History, I get a Windows Hardware error:

Source
Windows

Summary
Hardware error

Date
‎04/‎03/‎2026 12:06

Status
Report sent

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff900bcbba1010
Parameter 2: fffff80368ab66a0
Parameter 3: 0
Parameter 4: ffff900bdcbe8080
OS version: 10_0_26200
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.26200.2.0.0.768.101
Locale ID: 2057

Extra information about the problem
Bucket ID: LKD_0x141_Tdr:C_IMAGE_igdkmd64.sys_GEN9CFL_DX10_PAGEFAULT

I think it is to do with the graphics card driver (Intel UHD 630 ) ?

I am running Windows 11 Home 64-bit.

Any ideas please ?

Thank you.

[Mrmatt1]

Could this be a driver-related issue ?

[Deep_World]

Hi @Mrmatt1,
 
Welcome to the HP Support Community!

Thanks for reaching out!

Sorry for the inconvenience caused and don’t worry let me help you.

To help narrow this down, could you let me know:

• Kindly confirm the Laptop model  that your using ? 
• Do you notice the error happening during specific activities (like gaming, streaming, or using certain apps), or does it seem random?
• Have you recently updated Windows or the Intel graphics driver?
• Do you experience any visible symptoms  screen flickering, freezing, or crashes  when the error occurs?

Here are a few troubleshooting steps you can try in the meantime:

1. Update Graphics Driver
   • Visit Intel’s official website or use HP Support Assistant to check for the latest driver for Intel UHD 630.
   • Sometimes Windows Update provides drivers, but the manufacturer’s site often has the most stable release.
2. Run Windows Update
   • Ensure your system is fully updated, as Microsoft frequently releases fixes for driver compatibility.
3. Check Device Manager
   • Open Device Manager → Display adapters → Right-click Intel UHD 630 → Select Update driver.
   • If issues persist, you can try Uninstall device and then reinstall the driver.
4. System File Check
   • Run sfc /scannow from Command Prompt (Admin) to check for corrupted system files.
5. Monitor Temperatures
   • Overheating can sometimes trigger hardware errors. If possible, check CPU/GPU temperatures using HP diagnostics or third-party tools.
6. HP Hardware Diagnostics

• Run HP’s built-in hardware diagnostics (accessible via BIOS or HP Support Assistant) to rule out deeper hardware issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World.  

[Mrmatt1]

It's not a laptop, it's a desktop.  If you tell / show me how (with what commands / utility), I'll be able to provide more specific system details.

I'm not aware of any specific instances, although the last time was on March 4th.

No, I don't think I've recently updated any drivers.

HP Support Assistant is currently showing the following updates available for this PC:

HP Connection Optimiser

Intel Chipset Utility Installation and Driver

Intel High-Definition (HD) Graphics Driver

Intel Management Engine Interface (MEI) Driver

Realtek High-Definition (HD) Audio Driver

[Mrmatt1]

Ran sfc /scannow, and:

Windows Resource Protection found no integrity violations.

I am probably going to have wait a few days before I attempt any driver updates via Intel website, or HP Support Assistant.

We do have HP PC Hardware Diagnostics Windows (and UEFI) installed, but I am not aware of any issues found yet.

[Mrmatt1]

Just tried Device Manager, and it reported that 'the best drivers for your device are already installed'.  Windows Update also didn't find anything.

In Driver Details, the driver version is showing as 31.0.101.1999  (31/05/2022).

In HP Support Assistant, the update is showing as 31.0.101.2130, sp155652.

[Deep_World]

Hi @Mrmatt1,
 

Thanks for your response. 

What this means is that HP has validated and packaged a newer driver specifically for your system, even though Windows Update hasn’t flagged it yet. I’d recommend proceeding with the update through HP Support Assistant  it’s safe, and it ensures your device is running the driver version tested for your hardware.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Regards

Deep_World


 

[Mrmatt1]

So: finally installed the three Intel Updates available via the HP Support Assistant.

No problems so far.  I'll see what happens over the next few days.

Thank you so much for your patience and assistance, and thank you for bearing with me.

[Deep_World · Accepted solution]

Hi @Mrmatt1,

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Best Regards,

Deep_World

[Mrmatt1]

Looking good ...............