Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Windows Hello Face

HP Recommended
Microsoft Windows 10 (64-bit)

 how to solve this issueScreenshot 2021-09-23 140718.jpg

Level 16
Level 16
33,286 31,944 3,054 11,067
Message 2 of 2
Flag Post
HP Recommended



Windows Facial recognition requires an IR camera.


Start Here >> Known Solutions:

HP PCs - Troubleshooting Windows Hello Face Recognition


and / or

Determine your computer model / Product Name

Finding your Product Name, Product Number, or Serial Number


Open Support Home

Enter the name of your device



Windows Face logon requires the high-grade IR camera


Hello Face requires that your particular computer include the correct type of camera to support the "Face" feature.

Use one or more of the following methods to check whether your camera supports the feature.


Method – Use PartSurfer to check the components in your computer


PartSurfer might be able to tell you exactly which parts came with your computer.

  • For best results, use the Serial Number for your search
  • Reminder:  Do NOT post private information (including serial number) here on the Community)

 Open PartSurfer

  • Select your Country
  • Search for your computer / printer / device >> See HINT
  • Need Help?  Tab Self help > find and open the User Guide and FAQ

How to use PartSurfer:

  • Select your region / country - PartSurfer must know your general location
  • Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number

Look the results for “WEBCAM”

NOTE:  Some newer models may list the device as “camera”


Method - Check your computer to find the type of camera


Control Panel > icon view > Device Manager 

Open Category Cameras


Method – Check Settings for “Windows Hello Face”


Settings > Accounts > Sign-in Options

If Windows Hello is not available, you will see a message:

Windows Hello Face

This options is currently unavailable - click to learn more


Windows Hello is a Windows feature

Microsoft - Learn about Windows Hello and set it up

 How to set up facial recognition to sign into Windows 10


HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device


Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"


Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation