Windows Hello doesn't recognize built in camera

[BGT2906]

I am trying to establish Windows Hello face login to Windows 11 on my new all in one HP. The computer has a built in camera which is not recognized by Windows Hello. 

[Dragon-Fur]

@BGT2906 

Welcome to the HP English Community --

Some of the models in this series include an IR type camera and others do not have the IR type camera.

Facial Recognition requires the IR type camera.

For example:

805F2AA — HP All-in-One 24-cr0057c PC = HP True Vision 720p HD

7G9R8AA — HP All-in-One 24-cr0080 PC = HP True Vision 1080p FHD IR tilt privacy camera

Help here:

User Guide

Page 16 and 33

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Webcam / Camera

Windows Hello facial recognition requires an IR type camera.

Check your computer for camera type

 Device Manager > Cameras

 No "IR" camera = No facial recognition

Device_Manager_Generic_Biometrics_Fingerprint_Camera_2

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HP All-in-One Desktop PC 24-cr0000i (70P31AV)  

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