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‎06-16-2023 05:57 PM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 13m-bd0000 (172M9AV)

When restarting my laptop or turning it on I will receive a Windows Script Host Error pop up and I have no clue on how to solve it or what steps are needed to solve this issue. I will provide a screen of the pop-up for further detail on the issue. If someone could tell me how to solve it and exactly the steps needed to go through in order to fix it it would be greatly appreciated. Thank you for the help in advance.

 

Screenshot 2023-05-08 200414.png

1 REPLY 1

‎06-16-2023 06:31 PM - edited ‎06-16-2023 06:32 PM

HP Recommended

Either the file "essential.vbs" does not exist or line 3 of that file attempts to access a file that does not exist.

 

please refer to the following article.  Where c:\windows\run.vbs is mentioned,  just substitute

"C:\Users\travi\AppData\Roaming\Micrososoft\Windows\StartMenu\programs\Startup\essential.vbs" when reading how to fix the problem.

 

Do not download any apps from that site except the "autorun" tool as it is a Microsoft app from a genuine Microsoft site.

 

 

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