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I have a HP Pavilion All-in -one desktop windows 11. My issue is that every time I turn my computer on a box always popped up saying: Can't find script tile “C:\Users\chris\AppData\Roaming\AdobePhotoShop\Photo.Jpeg”  Can someone please tell me how I get rid of this permanently? and why does it appear on my screen?

1 REPLY 1
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===you may have a virus, please read the bottom of this post first===

 

You may be required to make a change in the windows 10 registry to fix the problem. Even uninstalling Photoshop may not fix the registery.

 

I recommend you look and see if that file is there and can be accessed.

Bring up the windows file manager and paste the following into it and press enter

C:\Users\chris\AppData\Roaming\AdobePhotoShop

BeemerBiker_0-1664646167713.png

 

1.  If an errors shows up then Adobe Photo Shop was probably uninstalled and the app failed to remove the folder "AdobePhotoShop"

If you are not using that app then try to uninstall it.

 

2.  if a list of files show up then look for "Photo.Jpeg" and pay attention to the case as the P and J are capitalized.

2.1  If you see photo.jpg rename it to Photo.Jpeg

2.2 if there is no file there then go to your picture folder and copy and paste any jpg or Jpeg file into that Adobe folder. Rename the file to Photo.Jpeg.

2.3 If it is there then it is corrupted or you do not have permission to access it even if you are administrator.  Try to delete it and then do step 2.2

--------------------------

another possibility.

The error message states "Can't find script file ..."  

Photo.Jpeg is not a script file.  It is an image file.  Script files can contain a virus. quote from google:

 

A JPEG is a file that can get infected. However, in order to activate the virus, the file must be run. As the JPEG file is an image file, it will not be executed as long as the image is not processed by any other type of program.

Is is possible that your antivirus (defender or whatever) removed Photo.Jpeg because it had a virus.  However, the antivirus should have removed the app or the entry in the registry that attempted to execute the script

 

I recommend you download and run Malwarebytes and scan for a virus or trojan.

HP states that registry cleaners are good but then goes on to not recommend any and mentions that Microsoft also does not recommend.

https://www.hp.com/gb-en/shop/tech-takes/clean-up-your-windows-registry

If Malwarebytes does not fix the problem then try the above items i listed in (2) and post back here for more help


I am a community volunteer and not work for HP.
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