cancel
Showing results for 
Search instead for 
Did you mean: 
Gracy12
New member
1 0 0 0
Message 1 of 2
270
Flag Post

Windows can not load

HP Recommended
Hp pavilion all in one 24-r14
Microsoft Windows 10 (32-bit)

This is the second time I have this issue windows would not load and I get a blue screen am i doing something, 

1 REPLY 1
Lil_Boy_Blue
Level 12
7,692 7,654 332 704
Message 2 of 2
Flag Post
HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat
Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation