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‎05-06-2022 08:50 AM - last edited on ‎05-06-2022 08:53 AM by Retired

HP Recommended
Product: HP ENVY Curved All-in-One - 34-b025xt
Operating System: Microsoft Windows 11

Windows Hello quit working and I cannot seem to find driver updates for the camera.  

Category:
1 REPLY 1

‎05-08-2022 12:28 PM

HP Recommended

Your drivers are over here

https://support.hp.com/us-en/drivers/selfservice/hp-envy-curved-34-b000-all-in-one-desktop-pc-series...

I did not see any windows 11 drivers.  Was the system blessed by Microsoft for windows 11?

Was the camera working before you upgraded to 11?

 

You have a RealTek camera.  The windows 10 driver is here

https://ftp.hp.com/pub/softpaq/sp78501-79000/sp78998.exe

 

I did not see any RealTek win11 drivers for HP but there are some for Lenovo

https://support.lenovo.com/vn/en/downloads/ds551550-camera-driver-realtek-sonix-for-windows-11-64-bi...

It may not install if it checks for a Lenovo system.

 

read the following (dont bother with video)

https://www.youtube.com/watch?v=BcqW3HykGJQ

 

You may want to contact Realtek support and see if they have a win11 driver.

 

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