Windows reinstal

[jkarlos57]

Unable to install windows, internal SSD is detected, but no on the windows setup list

[Paul_Tikkanen]

Does your notebook have an Intel 11th > 13th gen core processor?

if it does, I may be able to help you.   

If not, I can't.

[jkarlos2]

Than you so much for your replay!

It is an HP Pavilion 32-b0xxx

processor 12th Gen Intel i5-12400T.

The issue started with the bit locker I did everything.

I tried everything until the drive became inaccessible, so I disassembled it and replaced the SSD, but even then I couldn't reinstall Windows 11. The BIOS recognizes it, but it doesn't appear in the Windows setup list. I made many changes to the BIOS, but nothing worked. What I noticed is that the BIOS doesn't have an option for Legacy/CSM.

Thank you Paul.

[Paul_Tikkanen · Accepted solution]

You're very welcome.

You didn't need to replace the drive.

You could have used the Diskpart utility to clean the disk and then reinstall W11.

In any event, here is what should work for you:

I have zipped up and attached the Intel storage controller drivers you need, below.

Unzip and copy all of the files in the folder in the attachment to a USB flash drive.

Have the flash drive and your Windows installation media plugged into USB ports.

Boot from the Windows installation flash drive.

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

If you check the box, it will only include the compatible driver.

If Windows still can't find the drive, uncheck the box to include the compatible driver and try any of the ones listed.

[jkarlos2]

Thanks, Paul.

I followed the steps you gave me, but I still can't complete the Windows installation. (I almost got it!)
I've included screenshots so you can see what's happening.
It also gives me the option to delete the partition and format the disk, but I didn't select either of those options.

[Paul_Tikkanen]

You're very welcome.

I would delete all of the partitions, leaving just one partition of unallocated space.

Click Next and Windows should install.

If that doesn't work, and your PC is less than 5 years old, it should be supported by the HP cloud recovery tool.

Make a bootable USB recovery drive with the HP cloud recovery tool, which should set the drive with the original HP factory image.

Here is an info link for how to use the utility. You will need a 32 GB USB flash drive for this.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

You can download the tool from the Microsoft store.

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

Since you have to use the tool on another PC, you have to enter your notebook's product number in the tool's search window in order to proceed to make the recovery drive.

[jkarlos2]

Thanks a lot Paul.

Here we go again.

 I followed the steps you gave me.
The computer is 3 years old, and even when trying to install the recovery tool, I get this error when running it as administrator, and I get the same error on other computers. (image attached)Stuck in there

[Paul_Tikkanen]

Hi:

You can exit the Microsoft Store, and the cloud recovery tool should be in the programs list. 

You right click on it there and select run as administrator. 

If that doesn't work unfortunately, I wouldn't be able to help you with this problem. 

[jkarlos2]

A million thanks, Paul!
My problem was finally solved thanks to your help. I just want to mention one last thing. I found the solution to the previously mentioned error with the HP Cloud Recovery Tool Installer. The solution was this ( Basic Checks and Alternative Running Methods
Run from the Start Menu: Instead of right-clicking the .exe file in the downloads folder, search for "Cloud Recovery" in the Windows Start menu, right-click the app from the search results, and then select Run as administrator.) 

keep it for future reference to those who experiences the same situation.

Blessings!

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

Cheers,

Paul