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‎07-29-2019 12:08 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I get a message that windows can't proceed with an update if I don't add HP software driver for inbox storage driver.  They recommend 15.9.6.1044 but there is no such driver on the HP site.

1 REPLY 1

‎07-31-2019 06:46 PM

HP Recommended

@FishinBob1

Thank you for posting on the HP Support Community.

 

This seems to be a new problem when updating to W10 version 1903.

One fix that seems to have worked for some folks is to navigate to:

 

"C:\Windows\System32\drivers", then find the iaStorA.sys driver and rename it to iaStorA_old.sys

 

Please refer to the HP expect suggestion from this link: https://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/cannot-install-new-windows-10/m...

 

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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