Wireless Mouse 200 (Souris sans fil 200)

[CamillaIshii]

Please, help! My wireless mouse stopped working out of nowhere! And I still have factory warranty for more 3 months but I can't reach anybody to talk to! I'm in Brazil.

So I finished working on my Notebook and went to bed, the next day, I went to turn on my mouse and when I tried to move the cursor, it did NOT move. The laser light is on, the batteries are new (I thought that was the problem, so I changed them), I disconnected and connected multiple times and I tried on different computers. The cursor DID NOT move in any of these scenarios! I just want to talk to real person, but the automatic menu sends me to a few answers and when I tried to get support, the website told me it was NOT avaliable in my country. HELP, please!
It did not fell, nobody move, it was where I put it when I turned it off in the previous night. I don't understand why it stopped working out of nowhere!

[Kuroi_Kenshi]

Hi @CamillaIshii,

I completely understand how frustrating this must be for you. It's like a tool you depend on just going quiet out of the blue. I can sense your frustration, especially since you’ve tried all the right steps.

It seems like this could be a hardware issue; Rest assured I'm here to assist you.

Could you let me know how you’ve tried reaching out to HP so far? If you could send me a private message with the details, whether it was through a phone number, website or through any other platform. 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. I’ll make sure to provide you with the correct support contact for your region. 

To access your private message, just click the little envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link as well. 

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards, 

[emmajack]

you've tried new batteries, different computers, and multiple reconnections with no success, it could be a hardware issue. Given that your factory warranty is still valid, try reaching HP support through their official Brazilian website or social media channels. If the support site isn’t available in your country, contacting HP via phone or chat may be your best option.