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HP Recommended
HP Pavilion 31.5 inch All-in-One Desktop PC 32-b1000i (6J6L5AV)
Microsoft Windows 11

Wireless charging of phone stopped working after 3 days ? Can it be reset or something ? I have placed it on the icon on the stand in all positions but i cant get it to work

3 REPLIES 3
HP Recommended

Hi @spectrum10 ,

 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.


If the wireless charging feature on your HP Pavilion 31.5 Inch All-In-One Desktop PC has stopped working, there are a few troubleshooting steps you can try:

Check Power Connection:

  • Ensure that the all-in-one desktop PC is plugged into a power source and turned on.
  • Verify that the wireless charger is properly connected to the desktop PC.

Restart the Desktop PC:

  • Sometimes, a simple restart can resolve software-related issues. Restart your desktop PC and see if the wireless charging starts working again.

Update Drivers and Software:

  • Make sure that all the drivers and software related to the wireless charging feature are up-to-date. Visit the official HP support website to download and install the latest drivers for your desktop PC.

Check for Windows Updates:

  • Ensure that your Windows 11 operating system is up-to-date with the latest updates. Microsoft may release updates that address hardware compatibility and functionality issues.

Inspect the Wireless Charger:

  • Examine the wireless charging pad for any physical damage or loose connections.

Review Wireless Charging Settings:

  • Check the wireless charging settings on your desktop PC to ensure that it is enabled. You can usually find these settings in the Windows settings menu.

Try Another Device:

  • If possible, try using a different device with wireless charging capabilities to see if the issue is with the desktop PC or the phone itself.

 

I hope this helps. 

Take care and have a good day.-

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
HP Recommended

I contacted HP and they sent me a BIOS update and that fixed it thanks, odd that it initially worked for a couple of days though.

HP Recommended

@spectrum10 ,

 

That's great! Happy to hear that. If you need further assistance feel free to reach out to us. 

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

 

Have a great day ahead!


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.