Zoom backgrounds with AMD Ryzen 3 3250U with Radeon Graphics 2.60 GHz

[azdmarie]

I spend a lot of time on zoom calls and us the virtual backgrounds I create or they provide. Zoom is saying that my system won't support virtual backgrounds. Is there a fix for this or will I need to get a new computer and trade this one in?

[Prométhée]

hi

have you wondered what exactly is needed for the zoom support
I found this for example

https://support.zoom.us/hc/en-us/articles/210707503-Arri%C3%A8re-plan-virtuel

I don't think I can help, because not used this
but if you do not give the model of your computer, no one else is likely to respond.

[azdmarie]

I am super familiar with HOW TO enable a zoom background. There is something about THIS computer that won't allow it. My model number is 22-df0023w. Thank you for asking for that detail. 

Here are the requirements for Zoom backgrounds to work. Zoom Virtual Background system requirements – Zoom Support

But I don't know if this computer meets that or not. Thank you.

[Prométhée]

https://support.hp.com/hk-en/document/c06645098

Video without a physical green screen

• Zoom desktop client, version 4.6.4 or higher
• Windows 7, 8, or 10 (64-bit)
• Supported processors (720p background video)
  • Intel i5, i7, i9
    • 2 cores or higher
    • 6th generation or higher
    • Excludes Atom and Y series
    • Processor must have Intel GPU
    • OS must be Windows 10, 64-bit
• Non-Intel processors
  • 8 cores or higher with 3.0GHz or higher; OR
  • 12 cores or higher
• AMD - Ryzen 5/7/9 or higher

Processor

AMD Ryzen™ 3 3250U (2.6 GHz base clock, up to 3.5 GHz max boost clock, 4 MB L3 cache, 2 cores)

https://support.hp.com/hk-en/product/hp-all-in-one-pc-22-df0000a/38240564/model/35610621/document/c0...

If this is correct, your computer is not p compatible, and cannot be.
But I may not have paid attention, contact the support as I mentioned
You have your configuration in the Given link