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07-16-2019 03:27 PM
My all in one touchscreen computer recently stopped taking touchscreen commands. When I checked the drivers it shows that there is no driver for the touchscreen and it does not appear in the bios menu. The only firmware for touchscreens on the hp website is only for ilitek or whatever screens and says that mine is not that type. Im not understanding why the driver would suddenly disappear or that it would not be available for redownload.
07-18-2019 05:17 PM
Welcome to the HP Support Community!
I would like to inform you that the touchscreen driver is a part of Windows driver and there will be no separate driver available.
I recommend you install all the Windows updates (including optional) and check if it helps
Here is how it is done.
- Open the Settings menu and go to Update & security > Windows Update.
- Click Check for updates to prompt your PC to scan for the latest updates. The update will be downloaded and installed automatically.
- Click Restart Now to restart your PC and complete the installation process.
If you continue facing the issue, then follow the steps in the below article.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee
07-20-2019 06:27 PM
all updates are in place and the touchscreen still does not work. The additional article you listed tells me to update and download the driver, which is contrary to what you originally posted. I can not go into the bios either as it does not list the touchscreen option under the diagnostics menu.
This is very frustrating for me as it seems that the updates have caused this issue with my computer.
07-21-2019 03:21 PM
The best way to identify if this is either a hardware or a software issue is by checking if the Touch is working on BIOS screen
(Accessed by tapping on F10 while restarting the computer).
If it works on bios, it's a software issue: In this scenario, I would suggest here is to reinstall the display drivers, along with this I would suggest here is to update the Bios and Chipset drivers from our HP support website, using this link.
Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer this link to know how to use HP support assistant.
If the issue persists, Attempt to run a test using the HP hardware diagnostic tool,
The touchscreen test can be reached by following the below steps:
NOTE: If the touchscreen test option is still absent then please download and install the HP UEFI Hardware Diagnostics menu via this link.The laptop needs to be restarted once the installation is complete. Then you may once again try to run the hardware tests.
- Shutdown the laptop.
Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
On the main menu, click Component Tests.
Figure : Selecting Component Tests from the main menu
The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
Figure : Sample list of Component Tests
- Inside the component test, you should see an option for the Touch Screen Test - Quick interactive test to determine if the touch screen is functioning correctly. To run the test, click Touch Screen, and then click Run once.
Alternatively, I would suggest you go through the steps suggested in the support document for - HP PCs - Troubleshooting Touch Screen Issues (Windows 10, 😎
Let me know how it goes for further assistance!
That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee