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‎05-30-2025 04:14 AM - edited ‎05-30-2025 04:18 AM

HP Recommended
Product: Probook g440g10

I replaced the battery on a probook 440g10, from F2 everything ok, on Proactive Insight error disappeared. But in Support assistant it continues to report battery to be replaced and the date of the event is the one before the replacement. How can I remove the error?

1 REPLY 1

‎05-12-2026 02:55 PM

HP Recommended

The battery health alert in HP Support Assistant is referencing a historical event from the original battery. Hardware diagnostics, As long as BIOS, and Proactive Insights confirm the replacement battery is operating normally. No further action is required.

I recommend booting the device to F2 Diags and confirming the battery is performing normally. 

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