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‎04-26-2019 10:47 AM

HP Recommended
Product: Pavillian 550-153w
Operating System: Microsoft Windows 10 (64-bit)

My mouse will scroll out of control when viewing a web page. It appears this is a common problem with HP pc's, after reading several blogs. But no one had a solution.

I have gone to Device Manager disable my mouse, uninstalled it. 

I have tried 3 different mice, a wireless and 2 USB.

I have changed my settings.

Tried Chrome, Firefox, Edge browsers, all the same results. I will have to say it is worse in Chrome over all.

Disabled Hardware Accelleration.

Tried other ports for the wired mouse.

 

Any one out there have a solution to this?

 

2 REPLIES 2

‎04-27-2019 04:57 PM

HP Recommended

@stonefred
Thank you for posting on the HP Support Community.

 

I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎04-29-2019 05:08 AM

HP Recommended

I can not afford, to go this route.

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