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‎03-24-2019 06:08 PM

HP Recommended
Product: pavillion 23-q116
Operating System: Microsoft Windows 10 (64-bit)

dvd/cd player is not reconized, went to device manager and not there, selected show hidden device and it appeared.

per suggestion on hp support did uninstall and tried to load dvd driver hp DVD/CDRAM Gudon and it is on the hard drive 

as SP03 and does nothing.  If I put cd in drive and close it you can hear "run up"   The drive is part of the all-in-one

23-q116.   HP corp support is no help 

7 REPLIES 7

‎03-25-2019 05:47 AM

HP Recommended

That symptom seems to be common with Windows 10.  Here is a guide that should help

https://www.groovypost.com/howto/fix-dvd-cd-drive-not-working-missing-windows-10/

One of the steps listed says to check in the BIOS to see if the DVD/CD drive is detected.  If it is not shown, then perhaps the drive has failed.


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‎03-26-2019 07:53 PM

HP Recommended

did the regedit, went to hkey-locale and then followed the directions.  My right pane did not list upper or lower limits.    thanks for your reply

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‎03-27-2019 04:59 AM

HP Recommended

You did not mention if the DVD/CD drive is listed in the BIOS


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‎03-29-2019 07:54 PM

HP Recommended

Old Man 

 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e965-e325-11ce-bfc1-08002be10318}

In the right pane it shows CDROM..    so that means that I have the driver?  or does it?  

Screenshot (1).png

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‎03-29-2019 08:07 PM

HP Recommended

That just means that the Registry has a CD entry.  What does the BIOS show about the DVD/CD drive?


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‎03-30-2019 05:19 PM

HP Recommended

the bios does not have the expected entry:

SATA 1:   Wd hard disk 

SATA 2:   Wd hard disk Passport 01

 

and does not have 

SATA 3:   DVD/CD ROM

 

the bios version is   A0  .013   or something like that, you have been nice to reply to my post, Thanks

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‎03-30-2019 05:50 PM

HP Recommended

Here is the spec page for that model

https://support.hp.com/us-en/product/hp-pavilion-23-q100-all-in-one-desktop-pc-series/8499698/model/...

It shows a production date of 2015, so that makes it almost 4 years old.  It is possible that DVD/CD drive has failed.  The user guide indicates that is a Ultra Slim Tray SuperMulti DVD Burner drive, which means it is very similar to a laptop drive.  You could try replacing the drive or try an external DVD/CD to rectify this problem.

 

The BIOS version is up to date.


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