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Broad1
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Solved!

computer changed names

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Microsoft Windows 7 (64-bit)

I had to do a system recovery because of a virus had to have HP send me a recovery usb to do this after the recovery the computer name was T31CUQQ, Then I moved computer to a different location in my home after hooking every thing back up the computer came on said the name was D4LJHJI, how and why did this happen

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Jeet_singh
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Hi @Broad1,

 

Thank you for replying,

I appreciate your time and efforts,

 

I'm glad to hear it's working fine but if you are concerned about the name, I would suggest you send us the screen shot of it so that I can check what that could be and provide you with an accurate solution. 

 

Please respond to this post with the details for further assistance. 

 

Regards,

Jeet_Singh
I am an HP Employee

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Jeet_singh
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Hi @Broad1,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

As I understand you are having some issues on your HP computer. Don't worry we'll work together to find a solution for you,

 

To provide you with an accurate solution, I'll need a few more details:

Have you installed an Anti-virus software on the computer?

Have you run a complete scan on the PC?

Is your computer working fine? 

 

Could you elaborate more on the issue as this will help me in further assisting you? 

 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world

Available and ready to help.

Regards,

 

 

Jeet_Singh
I am an HP Employee

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Broad1
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yes I have MacAfee, And the full system scan said no viruses or malware, and the computer seems to be working ok , I do not do alot on it. hp sent me a usb stick to do a complete restore on my computer when it was done it said the computer name was Desktop-T31CUQQ. every thing was working fine, I decided to move the computer to my kitchen table so it would sit up higher for me as I have a bad back, so I unplugged every thing and replugged every thing back in and it would not open any browers so I had to reboot my router, oh by the way using ethernet connection, so when I rebooted the router it said my computer name was Desktop-D4LJHJI and I can not figure out why this happened or why it happened

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Jeet_singh
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Message 4 of 4
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HP Recommended

Hi @Broad1,

 

Thank you for replying,

I appreciate your time and efforts,

 

I'm glad to hear it's working fine but if you are concerned about the name, I would suggest you send us the screen shot of it so that I can check what that could be and provide you with an accurate solution. 

 

Please respond to this post with the details for further assistance. 

 

Regards,

Jeet_Singh
I am an HP Employee

View solution in original post

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