cancel
Showing results for 
Search instead for 
Did you mean: 
April-_2017
New member
3 2 0 0
Message 1 of 6
399
Flag Post

device setup.xex

HP Recommended
HP Pavilion
Microsoft Windows 7 (64-bit)

on HP desktop computer, device setup.exe has recently crashed. how do I fix this issue? 

5 REPLIES 5
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,593
Message 2 of 6
Flag Post
HP Recommended

@April-_2017,

 

Welcome to the HP Support Community!

  • What is the product number for your computer?
  • When are you getting this error?
  • Are you getting the error when you open the printer software?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
April-_2017
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

 

My product number is QWA11AA#ABC.  Even though the printer has been installed, I am getting this error when trying to connect the printer to the computer.When opening the printer software, it does not display the printer set up options. I have not made any software change. I performed the HP Print and Scan doctor applications & the result was the printer is installed & working correctly and the scan is working correctly.  I know that if press the F11 key, the desktop computer will return to the manufacturer original set up but I would rather not do this as this might cause the router to the computer. Any help on this issue will be greatly appreciated. Thank you.   

 

 

 

 

0 Kudos
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,593
Message 4 of 6
Flag Post
HP Recommended

@April-_2017,

 

What is the exact model for your printer?

 

Meanwhile, I recommend you root uninstall the printer and then reinstall it.

 

Here is how it is done.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

 

http://hp.care/2nikIQ9

 

15.) Connect the USB cable ONLY when prompted and follow the on-screen instructions.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
April-_2017
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

Sorry for the late reply as someone stole my computer and printer. I no longer assistance for my printer issue. Thank you for help in trying to resolve the issue I had.

0 Kudos
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,593
Message 6 of 6
Flag Post
HP Recommended

@April-_2017,

 

I am really sorry to hear that.

 

If you any assistance in the future, please feel free to write back to me.

 

Cheers!

 

 

The_Fossette
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation