disabled pin error

[MPOV]

Hello, My computer is not letting me log in with my pin. I know the pin is correct but it always says the pin has been disabled because it has been introduced many times. I am logging in with the finger scan and if I go to delete the pin, it does not activate that option

[Kuroi_Kenshi]

Hi @MPOV,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding PIN issues in Windows 11!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Use Safe Mode:

• Restart your computer.
• Before Windows boots, repeatedly press the F8 key (or Shift + F8) to enter Safe Mode.
• From Safe Mode, go to Settings > Accounts > Sign-in options and try to reset or remove the PIN.

Alternative Login Options:

• Since you're able to log in with the fingerprint scanner, use that method to access your account.
• Once logged in, disable the PIN option temporarily:
  • Navigate to Settings > Accounts > Sign-in options.
  • Under PIN (Windows Hello), click Remove or change the PIN.

Reset the PIN Through Windows Settings:

• Go to Settings > Accounts > Sign-in options.
• Find the PIN section and attempt to add a new PIN. It might require you to verify with your password or fingerprint.

Microsoft Account:

• If your account is linked to a Microsoft account, go to the Microsoft account management online to change or reset your PIN.

System Maintenance:

• Ensure that your Windows 11 is updated to the latest version, as updates sometimes resolve login-related bugs.
• Perform a system check using Windows Security to ensure there are no system integrity issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,