downloading assistants help

[sart1]

hi

ive been trying to download the latest assistants help ,it downloads okay , but then i cant get it work,

on the screen it just says, its not available at this rtime, try reopenning again, or restart the computer ,all this i have done ,but i cant get through

any help would be very thankfull

[Garp_senchau]

@sart1, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Hi! It sounds like you're having trouble with downloading or running the HP assistant software. I can understand how frustrating that can be. Let's try a few things to troubleshoot:

Clear Cache and Re-download:

The download might have been corrupted or interrupted. Try clearing your browser cache and downloading the file again from HP Support Assistant | HP® Support.

Use a different browser if you're having trouble with the one you’re using.

Run as Administrator:

After downloading, try running the installer as an administrator. To do this, right-click on the downloaded installer file and select Run as administrator. This can help resolve permission-related issues.

Uninstall Previous Versions:

If you have an older version of the HP Assistant installed, it could be conflicting with the new version. Try uninstalling it through Control Panel > Programs and Features, then restart your computer and reinstall the latest version.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,