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‎05-06-2022 07:03 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

tried to use windows media player, didn't work. tried troubleshooting thru windows, no luck. tried hp connection driver selection to connect, that didn't work either. have wi-fi connection.  dvd drive is built into my hp laptop. have 64-bit windows 10 installed.

Category:
1 person had the same question
1 REPLY 1

‎05-08-2022 08:10 AM

HP Recommended

Does the disk work in another PC, DVD or Blue-Ray player,  or xbox?

 

What type of laptop?    Is the ODD device slot or tray?

 

Can you tell if the disk is spinning?

 

Any error messages?  Does the volume name show up when looking at "This PC" using the file manager?

 

Device manage show any unknown devices?

 

Does windows event viewer show CD ROM errors in the "system"

 

Original disks that came with the PC work?

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