e mail issue-

[knoxman2]

when i pull up my email it comes up normal.when required to add  additional info it  will revert back to the home screen.Even if i do a search and need to imput the address it will revert back to home screen as soon as typeone letter.I am sure thisstarted  after auto update.

[Riddle_Decipher]

@knoxman2 Thank you for posting on HP Forums,

For an accurate solution I'll need more details:

What is the product number of your device? Use this link to find it: Click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Have you attempted any steps on your own before posting on the HP Forums?

which email are you referring to? Is it on a browser or an application like MS Outlook?

(If its a browser, did you try another browser to check if that works fine)

Please reply with the details for further assistance.

Eager to help!

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

[knoxman2]

product  HP pavillion

product name 500-205T

productID    F9a61AV#ABA

when i go in to my email in ms outlook my e mail opens up properly. When I attempt to unsubscribe from a web site and the box ask   to list my e mail adddress comes up and i insert anything# or letter it reverts back to the e mail screen.It also does the same on gmail. when iam on a web site and it ask for information and i attempt to fill in it does the same thing..i have a hp laptop and it does the same.

 Ihave reloaded the windows 10 update from Oct and it did not help.  

i can send a e mail with no problem.

on the community screen wher it ask for product name as soon as i attempt to fillin the box it kicks me out. 

Thanks for yor responce

[Riddle_Decipher]

@knoxman2 As requested earlier, please check with another browser or in another user account to check if it works,

Going by your description, this could be a spyware or a malware too, so please run an anti-malware/spyware to ensure it's not.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[knoxman2]

will do and advise

[Riddle_Decipher · Accepted solution]

@knoxman2 Thank you for responding!

Please take your time and get back to us with the results,

We will be eagerly awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a great day, ahead.

Have a great day!

[knoxman2]

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@Riddle_Decipher wrote:

@knoxman2Thank you for responding!

Please take your time and get back to us with the results,

We will be eagerly awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a great day, ahead.

Have a great day!

---

[Riddle_Decipher]

@knoxman2 Does this mean the issue is resolved, or am I missing something?

Please do tell and have a good day.

[knoxman2]

I ran the maiware and i also used the chrome browser. everything seems to working fine sofar.

                                                                                                                            thanks for your help