error code 0x80096004

[Satch6]

error code 0x80096004 keeps coming on every time will not update ?

[Deep_World]

Hi @Satch6,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

To better understand the issue, could you please provide a few more details?

• Does this error appear during Windows Update, HP Support Assistant, or when installing a specific update?
• Has the laptop had any recent updates, power interruptions, or antivirus changes?
• Are you able to update other apps, or do all updates fail?

What the error usually means

Error 0x80096004 often points to a problem verifying update signatures. This can happen if:

• Windows update files are corrupted
• System files are damaged

Troubleshooting steps to try

1. Restart essential update services

1. Press Windows + R, type services.msc, and press Enter
2. Make sure these services are Running and set to Automatic:
   • Windows Update
   • Cryptographic Services
   • Background Intelligent Transfer Service (BITS)
3. Restart these services and try updating again

2. Run Windows Update Troubleshooter

• Go to Settings → System → Troubleshoot → Other troubleshooters
• Run Windows Update
  This can automatically fix common update issues.

3.  Check system files

Corrupted system files can cause update failures:

1. Open Command Prompt as Administrator
2. Run:

sfc /scannow

1. If issues are found, follow up with:

DISM /Online /Cleanup-Image /RestoreHealth

5. Temporarily disable third-party antivirus (if installed)

Some antivirus software can interfere with update verification.

• Disable it briefly, retry the update, then re-enable it afterward

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World