• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Elitebook 840 G6
Microsoft Windows 11

hello,

please anytime i want to set up my sign in option using either the faacial, fingerprint recognition and the pin, i get a this " we couldnt find a fingerprint scanner compatible with windows hello fingerprint.

please i trust you can help me out.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Not every model HP laptop has a fingerprint scanner ... but Here's a video from HP Support on how to fix fingerprint login issues:


https://www.youtube.com/watch?v=EtIjIjyVzYs



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

Learn how to fix setup issues with the fingerprint reader on HP Notebook PCs (Windows 10). For other helpful videos go to https://youtube.com/hpsupport. More support options for your HP device are available at https://hp.com/support. For step-by-step guidance, connect with our Virtual Agent: ...
1 REPLY 1
HP Recommended

Not every model HP laptop has a fingerprint scanner ... but Here's a video from HP Support on how to fix fingerprint login issues:


https://www.youtube.com/watch?v=EtIjIjyVzYs



I am a volunteer and I do not work for, nor represent, HP
Learn how to fix fingerprint reader login issues in Windows Hello on an HP Notebook PC. For other helpful videos go to https://youtube.com/hpsupport. More support options for your HP device are available at https://hp.com/support. For step-by-step guidance, connect with our Virtual Agent: ...
Learn how to fix setup issues with the fingerprint reader on HP Notebook PCs (Windows 10). For other helpful videos go to https://youtube.com/hpsupport. More support options for your HP device are available at https://hp.com/support. For step-by-step guidance, connect with our Virtual Agent: ...
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.