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larryactor
New member
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Message 1 of 2
209
Flag Post

factory reset goes to old Windows

‎01-14-2020 12:44 PM

HP Recommended
Product: all in one
Operating System: Microsoft Windows 10 (64-bit)

So when I got the computer it was before Windows 10 and came with the free upgrade to Windows 10.  If I reset this to factory settings it will reset to the previous version of Windows.  How can I get it upgraded to Windows 10 for free again? 

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
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Message 2 of 2
Flag Post

‎01-14-2020 06:03 PM

HP Recommended

Hi:

 

To upgrade back to W10 for free, click on the blue Update Now button at the link below...

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

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