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‎09-22-2020 08:58 AM

HP Recommended
Product: HP Pavilion Desktop - 570-p000nv
Operating System: Microsoft Windows 10 (64-bit)

I want to format my pc but I don't have either a disc or windows barcode on my desktop. can I do it?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-22-2020 09:07 AM - edited ‎09-22-2020 09:07 AM

HP Recommended

Hi:

 

The W10 product key is in your PC's BIOS.

 

You don't need it or even need to know what it is in order to reinstall W10.

 

 Your PC should be supported by the HP Cloud recovery tool, which you can use to create a bootable USB recovery drive.

 

The media created by the cloud recovery tool will reinstall W10, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use the cloud recovery tool...

 

https://support.hp.com/us-en/document/c06162205?docNotFound=true

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1 REPLY 1

‎09-22-2020 09:07 AM - edited ‎09-22-2020 09:07 AM

HP Recommended

Hi:

 

The W10 product key is in your PC's BIOS.

 

You don't need it or even need to know what it is in order to reinstall W10.

 

 Your PC should be supported by the HP Cloud recovery tool, which you can use to create a bootable USB recovery drive.

 

The media created by the cloud recovery tool will reinstall W10, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use the cloud recovery tool...

 

https://support.hp.com/us-en/document/c06162205?docNotFound=true

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