cancel
Showing results for 
Search instead for 
Did you mean: 
dax19
New member
3 1 0 0
Message 1 of 2
199
Flag Post

Solved!

format desktop

HP Recommended
HP Pavilion Desktop - 570-p000nv
Microsoft Windows 10 (64-bit)

I want to format my pc but I don't have either a disc or windows barcode on my desktop. can I do it?

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
134,931 124,287 20,671 31,759
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

The W10 product key is in your PC's BIOS.

 

You don't need it or even need to know what it is in order to reinstall W10.

 

 Your PC should be supported by the HP Cloud recovery tool, which you can use to create a bootable USB recovery drive.

 

The media created by the cloud recovery tool will reinstall W10, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use the cloud recovery tool...

 

https://support.hp.com/us-en/document/c06162205?docNotFound=true

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
134,931 124,287 20,671 31,759
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

The W10 product key is in your PC's BIOS.

 

You don't need it or even need to know what it is in order to reinstall W10.

 

 Your PC should be supported by the HP Cloud recovery tool, which you can use to create a bootable USB recovery drive.

 

The media created by the cloud recovery tool will reinstall W10, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use the cloud recovery tool...

 

https://support.hp.com/us-en/document/c06162205?docNotFound=true

View solution in original post

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation