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pwilliams003
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Message 1 of 2
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Flag Post

hard disk died, lost everything - need Cyberlink DVD suite & key that was bundled in original PKG

‎09-09-2019 09:32 AM

HP Recommended
Product: Pavilion P6701F desktop
Operating System: Microsoft Windows 10 (64-bit)

As I lost everything, even the HP backup portion of the drive, I had to reinstall Windows10.

I extensively used the CyberLink DVD Suite application.

i know it was originally bundled on the P6710F.

where can i find the proper software & key?

thanks

1 REPLY 1
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WAWood
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Message 2 of 2
Flag Post

‎09-09-2019 01:09 PM

HP Recommended

@pwilliams003 

The third-party apps that come preloaded on HP PCs are special OEM versions that HP has licensed to install on their PCs and are not obtainable through other sources.

 

Neither does HP include them on the Recovery Media.

 

You could contact HP Customer Support to see what they can do for you:  If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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