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Rawhide007
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how do I get my bluetooth back on

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hp Envy 700-230qe
Microsoft Windows 10 (64-bit)

ok when I first got my pc it was running operating system 8.1 then when system 10 first came out I switched and my bluetooth still worked  but it seems to have disapeared in the last 6 months give or take , because it seems much longer and I do not know much but Ihave tried and tried to get it back with no luck at all . please help.

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KrazyToad
HP Support Agent
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@Rawhide007

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I have gone through your Post and would like to help

 

This could be an issue with the bluetooth drivers

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Rawhide007
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thank you Krazy Toad , but i'm sorry to say that I have tried that and no luck.  maybe you can tell me if this is what I was running for my bluetooth before it quit Realtek RTL8188EE-VJ 802 11b/g/n 1x1 Wi-Fi adapter.  And thanks again Krazy

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KrazyToad
HP Support Agent
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@Rawhide007

 

The Realtek RTL8188EE-VJ 802 11b/g/n 1x1 Wi-Fi adapter is just a wireless card and does not have bluetooth capability

 

You mentioned that the Bluetooth was working before.

 

May I know which Bluetooth device were you using? Were you using a separate Bluetooth dongle which you connect to the USB ports?

 

Thank you

KrazyToad
I Am An HP Employee

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