how to uninstall shift

[BILL4266]

Getting error message while trying to uninstall Shift - Runtime error (at 386:274) : Access is denied

[Raj_05]

Hi @BILL4266,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To address the "Access is denied" error while trying to uninstall Shift from your HP Pavilion Desktop, follow these steps.

Run as Administrator:

• Right-click on the Shift application icon or installer.
• Select "Run as administrator" to give it elevated permissions and try uninstalling again.

Use Control Panel:

• Go to Control Panel > Programs > Programs and Features.
• Locate Shift in the list of installed programs.
• Right-click on Shift and select Uninstall. If the "Access is denied" error appears, proceed to the next step.

Safe Mode:

• Restart your computer and boot into Safe Mode.
  • For Windows 10/11: Hold down the Shift key while selecting Restart from the Start menu.
  • Navigate to Troubleshoot > Advanced options > Startup Settings and click Restart.
  • Choose Safe Mode with Networking.
• Try uninstalling Shift in Safe Mode using Control Panel or the Shift uninstaller.

Check Permissions:

• Ensure you have administrative rights on your account.
• Right-click on the Shift folder (if available) and check the folder’s properties to ensure you have full control.

Delete Program Files Manually:

• If the above methods fail, you might need to manually delete Shift files:
  • Navigate to the installation directory of Shift (usually in C:\Program Files or C:\Program Files (x86)).
  • Delete the Shift folder.
• After deleting the folder, go to the Registry Editor (regedit):
  • Press Win + R, type regedit, and press Enter.
  • Navigate to HKEY_LOCAL_MACHINE\Software and HKEY_CURRENT_USER\Software.
  • Look for any folders related to Shift and delete them.
  • Be cautious when editing the registry—deleting the wrong entry can affect system stability.

Check for Malware:

• Sometimes, malware or corrupted files can cause such errors. Run a full system scan with your antivirus software to rule out these possibilities.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support