hp quickdrop won't open on my computer

[scott681]

Every time I try to open Quickdrop it says my computer, Microsoft surface pro 7, doesn't meet the requirements. I uninstalled it, restarted my computer and installed it again but I still keep getting the same error.

[Prométhée]

hi

"Microsoft surface pro 7"

https://support.hp.com/us-en/document/c06535756

https://www.hp.com/fr-fr/solutions/quickdrop-photo-sharing-app.html

sorry in french but just see :

Compatibilité

Partage sur PC, iOS et Android. Compatible avec la plupart des appareils HP.

Compatibility

Sharing on PC, iOS and Android. Compatible with most HP devices.

So I don't know if it's because of that, but it's possible

[Johnharper241]

Most of the times, it might be a temporary loading issue. You just need to press the recent applications menu (usually the first left button) in your phone. Then you close the app that has this issue. Now open the app again. It may work normally.
Try Hard reboot in your Android mobile. Press and hold down the "Home" and "Power" buttons at the same time for upto 10 seconds. Then, release the buttons and hold down "Power" button until the screen turns on.Now you can try opening the app, it may work fine.
If none of the above working, you can wait till your phone battery drains and it turns off automatically. After that put it to charge, and press the power button. It may work after this.
Finally, if you can't fix it with anything, you may need to uninstall the app and re-install it. Android usually restores all settings after you re-install and log into the app. You can see if that fixes it.

Regards,
James

[scott681]

Every time I try to open on my surface pro laptop, it say it's not compatible with my computer  and it won't open. The last time I asked they said it's because I'm not using an HP computer. I know that's not correct information because why would HP make an app that only works on HP computers.

[Prométhée]

hi

did you check given links ?

HP QuickDrop is an app that connects your computer and mobile devices to wirelessly transfer documents, photos, websites, and more. Using HP QuickDrop, you can snap a photo on your phone and edit it on your computer, send an address from your computer to your tablet for directions on the go, and view the file someone texted you on your computer.

Getting started

To use HP QuickDrop, you need a Windows 10 computer with the preinstalled HP QuickDrop app. You also need either an Android device (phone or tablet) running Android 7 (Nougat) or higher, and/or an iOS device (phone or tablet) running iOS 12 or higher.

second

Sharing on PC, iOS and Android. Compatible with most HP devices.

I haven't found any other information to the contrary.

https://support.microsoft.com/en-us/surface/using-surface-with-your-iphone-or-android-230a37a2-2e1e-...

https://support.microsoft.com/en-us/surface/using-surface-with-your-android-phone-84c68a16-a8c5-46e6...