hp support assistant

[Amirsadagh]

hp support assistant alert an unknown error occurred.

When signin & dosnt login

Win 24h2

[Irfan_06]

Hi @Amirsadagh,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

The issue you're encountering with HP Support Assistant could be related to a compatibility glitch or corrupted installation. Here are steps to resolve it:

1. Update HP Support Assistant

• Check if you have the latest version:
  • Download the latest version from the HP Support Assistant website.
  • Install it and restart your system.

2. Repair Installation

• Open Settings > Apps > Installed apps.
• Locate HP Support Assistant, click on it, and select Modify or Repair.
• Follow the on-screen instructions to repair the installation.

3. Clear Cache

• Navigate to: C:\Users\[YourUsername]\AppData\Local\Hewlett-Packard\HP Support Framework.
• Delete the contents of the Cache folder.
• Restart HP Support Assistant.

4. Reinstall HP Support Assistant

• Uninstall HP Support Assistant completely:
  • Settings > Apps > Installed apps > HP Support Assistant > Uninstall.
• Restart your PC.
• Reinstall it using the link above.

5. Run as Administrator

• Right-click on the HP Support Assistant icon.
• Select Run as Administrator.

6. Windows Compatibility Troubleshooter

• Right-click on the HP Support Assistant shortcut and select Properties.
• Go to the Compatibility tab.
• Click Run compatibility troubleshooter and follow the prompts.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support