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- i have a issue about my microsoft product key

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04-21-2023 09:20 PM
Hi, i'm Pranav, I'm currently using HP laptop, before 7-8 moths my laptop was shutted suddenly when i open it it was showing trouble shooting and other processes , i took it to the local computer shop he put a new windows software on my lapto , but when i open microsoft office,excel,powerpoint,etc it shows to enter the product key, on my laptop it is written that my laptop includes office,home and student and dont forget to activate, so i concern you about how to find the product key or can you help to activate my office again. I'm unable to find product key. my works are pending ,i'm doing it from my friend's pc....
so please help me!!
Thank You!
04-24-2023 06:51 PM
Hi @ehawk07,
Welcome to the HP Support Community.
I'd like to help!
You may have to log into your Microsoft account or contact Microsoft and you should be able to find the product key. If not,
This might require one on one interaction to fix the issue
I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name, or click on this link.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Nal_NR-Moderator
I am an HP Employee